Terms of Service

Effective September 12, 2026

These Terms of Service (“Terms”) are an agreement between you and Recover with Lucid (“Lucid,” “we,” “us”) for use of our websites and software at recoverwithlucid.com and app.recoverwithlucid.com (the “Service”). By creating an account, starting a demo, or using the Service, you agree to these Terms.

1. The Service

Lucid is software for recovery residence operators to manage houses, residents, program fees, compliance records, and related day-to-day operations, including a resident-facing app. Lucid is not a law firm, medical provider, clinical EHR, payment processor, or insurer. Advice from Ask Luci or help articles is informational product guidance, not legal, clinical, or financial advice.

2. Accounts and eligibility

You must be at least 18 and able to form a binding contract.
You must provide accurate account information and keep it updated.
You are responsible for activity under your organization’s accounts and for choosing who on your team gets access.
Demo accounts are temporary samples with dummy data. They are not for real resident records.

3. Your content and responsibilities

You retain rights to the information you and your users enter (“Customer Data”). You grant Lucid a license to host, process, and display Customer Data only as needed to provide the Service.

You agree that you will:

Only enter data you have the right to collect and store
Comply with laws that apply to your houses and residents (including privacy and substance-use confidentiality rules that apply to you)
Not use the Service for unlawful, harmful, or abusive purposes
Not attempt to break security, probe other customers’ data, or reverse engineer the Service except as allowed by law

4. Subscriptions, trials, and fees

Paid plans are billed as described on our pricing page (currently per resident per month for non-discharged resident records, plus included staff seats as described there). Trials require a payment method; you will not be charged until the trial ends unless you cancel first.

Fees are charged through Stripe.
Quantity may be reconciled periodically (for example daily) based on resident census in the product.
Taxes may apply. You are responsible for taxes we do not collect.
Failure to pay may result in suspension or termination of access.

5. Resident payments (optional)

If you connect Stripe Connect (or a similar feature) so residents can pay program fees in the app, those payments are between you and the resident. Lucid is not the merchant of record for those payments. Stripe’s terms also apply.

6. Acceptable use

You may not:

Share login credentials in a way that defeats access controls
Upload malware or interfere with the Service
Misrepresent your identity or affiliation
Use the Service to harass individuals or violate others’ rights
Resell or white-label the Service without our written permission

7. Third-party services

The Service may integrate with third parties (for example Stripe, Google Cloud, email, QuickBooks, maps, or e-sign tools). Their terms and privacy policies govern their services. We are not responsible for third-party outages or policies outside our control.

8. Intellectual property

Lucid and its branding, software, and documentation remain our property. These Terms do not sell you the software. You may not copy or create derivative works of the Service except as we expressly allow.

9. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only for the relationship under these Terms, except where disclosure is required by law.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL MEET YOUR COMPLIANCE OR CLINICAL REQUIREMENTS ON ITS OWN.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCID WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR ONE HUNDRED DOLLARS IF YOU ARE ON A FREE DEMO ONLY).

12. Indemnity

You will defend and indemnify Lucid against claims arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

13. Suspension and termination

You may stop using the Service at any time and cancel a paid subscription through the billing settings or by contacting us. We may suspend or terminate access if you breach these Terms, create risk to the Service or others, or fail to pay. Upon termination, your right to use the Service ends. Sections that by nature should survive (including ownership, disclaimers, limits of liability, and indemnity) survive termination.

14. Changes

We may update these Terms. We will post the updated Terms on this page and change the effective date. Continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

15. Governing law

These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules. Courts in Texas will have exclusive jurisdiction, except where applicable law requires otherwise for consumers.

16. Contact

Questions about these Terms: [email protected]